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Docebo

Category: LMS (Learning Management System) — employee training platform Status: Being implemented. Replacing Wisetail/CoCo for training administration. Estimated cost: To be confirmed

What it is​

Docebo is the new learning management system MR is rolling out. It's where employee training courses live: compliance training (anti-harassment, safety), onboarding courses, skill development, and Hair Color Bar product/service training. It replaces the current system (Wisetail, with some content in a tool called CoCo) as the primary training platform.

What MR uses it for (planned)​

  • Compliance training — anti-harassment courses (via Emtrain content), safety training, regulatory requirements. These auto-launch for new hires and run on annual cycles.
  • Onboarding training — new hire courses that must be completed in the first days/weeks
  • Hair Color Bar product training — product knowledge, service techniques, brand standards for stylists
  • Skill development — L&D (Learning & Development) courses for career growth
  • Completion tracking and reporting — who's completed what, who's overdue, utilization dashboards

Who uses it​

  • Nickole — L&D lead, primary admin. Currently does manual enrollment in Wisetail.
  • Shlanda — has already built a Claude skill that generates L&D training content using brand guidelines and examples, so any team member can create materials instead of just Shlanda manually building slide decks
  • HCB Central Ops — partners on Hair Color Bar training content
  • All employees — take courses

CMPRSSN access​

To be confirmed. Access will be needed for admin configuration and integration work.

Known pain points (inherited from Wisetail)​

  • Manual enrollment. Nickole currently enrolls employees in courses by hand. Docebo should support automated enrollment based on role, location, and hire date — but that needs to be configured.
  • Content migration is a fixed-scope project. All existing HCB training content needs to move from Wisetail/CoCo to Docebo. Content needs to be organized, tagged, and verified as field-ready before launch. This is one-time work that falls within your three-month scope.
  • Paylocity auto-feed sometimes creates duplicates. The current Wisetail setup has a feed from Paylocity that occasionally creates duplicate user records. The Docebo setup needs to avoid this.
  • Wisetail stays for the retail floor. Wisetail is specialized for deskless workers (offline access, rich media, accessibility features that Workday Learning can't match). So Docebo won't fully replace Wisetail — it supplements it for HQ and administrative training needs.

What's relevant to your role​

From the JD (Job Description), LMS administration is a core part of the People Systems seat:

  • Docebo implementation — you'll own admin configuration, user provisioning, course structure, and compliance training automation setup
  • Content migration — moving HCB training content from Wisetail/CoCo to Docebo; organizing, tagging, and ensuring it's field-ready at launch
  • Ongoing platform administration — course library governance, compliance completion reporting, learner enrollment automation, HRIS data integration (connecting Docebo to Paylocity so enrollment happens automatically)
  • Monthly dashboards — LMS utilization and completion reports for People leadership
  • Light instructional design — course builds in Docebo's authoring tools, HCB module updates as product/service standards change

The automation carries from Wisetail to Docebo: whatever enrollment automation you build should work on the new platform.

Developer tools​

REST APIYes — developer portal at developer.docebo.com. Each Docebo instance also hosts an interactive API browser at <your-platform-URL>/api-browser for reference and testing.
SDKsNo official SDKs. Use standard HTTP libraries (Python requests, Node fetch, etc.).
SandboxYes — available on the Partial Premium tier. Sandbox has its own API documentation and testing interface.
WebhooksYes — events include user.created, user.updated, user.deleted, user.enrolled_in_course, user.completed_course, user.login, and others.
SSO / SCIMSSO (Single Sign-On): Supports SAML and OAuth-based SSO, configured through the API and SSO App. SCIM (System for Cross-domain Identity Management): Supported for automated user provisioning (GET/POST/PUT/PATCH/DELETE for /Users and /Groups). Limitation: manager attribute cannot be provisioned via SCIM; SCIM Groups map to Docebo Groups, not Branches.
AuthenticationOAuth 2.0. Credentials from the API and SSO App settings page.
Rate limits1,000 API calls per hour per IP address. Batch endpoints have payload limits (enrollment batch max 300 rows, tracks batch max 100 rows).
CommunityDocebo Community with integration discussions and Python examples. Help center at help.docebo.com.

Timeline​

  • Q3-Q4 2026 — Docebo build and configuration (your scope)
  • Q1 2027 — content migration off Wisetail
  • Q2-Q3 2027 — Workday Learning comes online, but Wisetail likely stays for the deskless retail floor